Customer Service

Thank you for visiting our Customer Service web page. We offer all our customers a hassle-free experience by taking care of our customers. We work hard to satisfy our customers, always meeting and exceeding their expectations. Here, we hope you will be able to resolve any issues you are experiencing or questions you have for us.

Your inquiry is very important to us. For immediate assistance with a product or in -depth product questions, please call us at (844) 390 -2568 to speak to our Technical Department or Customer Service Department. Our office hours are Monday through Friday at 7:30 am to 4:30 pm Pacific Standard Time.
You may also contact us through email at support@topgreener.com or fill out the inquiry form found on our Contact Us page. We will try our best to respond within 24 hours.

SHIPPING
Free shipping on U.S. orders over $100.
Once you have placed you order, you will receive an order confirmation email with your order details. Orders placed before 12pm PST will ship the same day. Orders placed after 12pm PST will ship the next business day. You will receive a shipping notification email with tracking information as soon as your order ships.


Shipping Rates & Delivery
If you would like for us to give you an estimated cost for shipping, please contact us at sales@topgreener.com. Our primary shipping carrier is USPS.  If you prefer your orders be shipped through a different carrier, please let us know and we will try our best to accommodate you.
The cut-off time for Express Ship Service is  1:00 pm Pacific Standard Time. Express Ship orders placed after this time will ship the next business day.


ORDERS & PAYMENT
Payment Methods: We accept credit cards, VISA, and PayPal. Unfortunately we do not accept cash, personal checks or money orders.
Updating Orders: Please contact us immediately if you decide to add, change, or cancel your order so that we can process your request effectively and efficiently.  
Phone Orders: You may contact our office to place a phone order if you feel you would like to speak to our Customer Service Department to ensure your items and questions are answered while placing the order. We are more than happy to assist you to make sure you are satisfied with our products and services. All phone orders will be shipped to you at the address you designate. We are unable to sell or take orders in person at our corporate office.
Pick up Orders: If you decide you wish to pick up your orders, please contact us 24 hours in advance to allow us to better assist you and to ensure your order is ready upon arrival. Please have your order number ready, your full name, and the time and date you wish to pick up your order at our location.