Return & Replacements

Thank you for visiting our after-sales self-service web page for Returns and Replacements. Here, we hope that you will be able to resolve any problems you are experiencing or questions you may have for us.
Please kindly be advise that we offer a warranty on our products with a hassle-free experience. You can find the precise warranty period on the literature of the box or verify with our Customer Service Team at support@topgreener.com or by phone at (844) 390- 2568. We ask that you indicate your order number and the product name so that we can better assist you to ensure your questions are answered in a timely and efficient manner.

It is essential you provide us with your order number – or a valid proof of purchase made through Top Greener Inc if you wish to request for a return or replacement as it is our company’s policies.  

 

Request for Returns
For return products, please kindly email our Customer Service Department at support@topgreener.com or sales@topgreener.com to obtain your RMA number.
Once you receive your RMA #, mark it on the return package and include a copy of your invoice and send the package to our office at:
Customer Service Dept.
Top Greener Inc.
16912 Von Karman Ave. Suite B
Irvine, CA. 92606

NOTE: If you did purchase our product through our Amazon store and need to return it, please follow Amazon's return guidelines. DO NOT return it directly to us, please return through Amazon - or feel free to call us and we'll be happy to assist you with this process.

30- Day Money- Back Guarantee
You may return your UNDAMAGED product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. Simply email our Customer Service Department at support@topgreener.com to obtain an RMA number. 

Please note: Customers must pay for shipping and handling costs to receive a full refund for non-defective product(s). 

Request for Warranty for Quality- Related Issues
We will take care of all quality- related issues with a REPLACEMENT including any return shipping cost within 1 year of purchase.

Please note for any provided return shipping labels, it must be used within 7 days within USA.

For international shipping cost for REPLACEMENTS, it must be provided by the customer, once we receive the item, we will process a refund for the shipping costs within 1 year of purchase. This includes purchases shipped overseas from the USA with Top Greener, via Amazon and eBay as well.

For more about Warranty Tip – Please click here.