RETURNS & REPLACEMENTS
Request for Returns
Once you receive your RMA #, mark it on the return package and include a copy of your invoice and send the package to our office at:
Customer Service Dept.
Top Greener Inc.
16912 Von Karman Ave. Suite B
Irvine, CA. 92606
NOTE: If you purchased our product(s) through our Amazon store and need to return it, please contact Amazon for their return guidelines. DO NOT return it directly TOPGREENER, please return through Amazon - or feel free to call us and we'll be happy to assist you with this process.
30- Day Money- Back Guarantee
You may return your UNDAMAGED product and packaging within 30 days of purchase to receive a FULL REFUND for any reason. Simply email our Customer Service Department at firstname.lastname@example.org to obtain an RMA number.
Please note: Customers must pay for shipping and handling costs to receive a full refund for non-defective product(s).
Request for Warranty for Quality- Related Issues
We will take care of all quality- related issues with a REPLACEMENT including any return shipping cost within 1 year of purchase.
Please note for any provided return shipping labels, it must be used within 7 days within USA.
For international shipping cost for REPLACEMENTS, it must be provided by the customer, once we receive the item, we will process a refund for the shipping costs within 1 year of purchase. This includes purchases shipped overseas from the USA with Top Greener, via Amazon and eBay as well.
For more about Warranty Tip – Please click here.