Top Greener guarantees all its products sold to the original consumer purchaser to be free of material and workmanship defects under normal and proper use for one year from the purchase date. Top Greener extends its warranty one additional year to products individually registered with Top Greener. Original receipt or proof of purchase from an authorized retailer must be presented with any warranty claim. ALL claims must be verified and approved by Top Greener, Inc. This warranty is nontransferable and does not cover normal wear and tear or any malfunction, failure, or defect resulting from misuse, abuse, neglect, alteration, modification, or improper installation. To the fullest extent permitted by the applicable state law, Top Greener shall not be liable to the purchaser or end user customer of Top Greener products for direct, indirect, incidental, or consequential damages, including but not limited to damage to, or loss of use, of any equipment, lost sales or profits, or delay of failure to perform this warranty obligation, even if Top Greener has been advised of the possibility of such damages. Top Greener's total liability under this or any other warranty, express or implied, is limited to repair, replacement, or refund.
Please direct all additional product inquiries via email to: firstname.lastname@example.org
Warranty Information Tips
We offer a warranty on our products with a hassle-free experience. You can find the precise warranty period on the literature of the box or verify with our Customer Service Team at email@example.com or by phone at (844) 390- 2568. We ask that you indicate your order number and the product name so that we can better assist you to ensure your questions are answered in a timely and efficient manner.
Order ID: You can find this information on your invoice or your account order history.
Product Name: You can find this in your account order history, as well as on the packaging or manual of the product. Some products come with a watermark showing the model number and/or name of the product.
If you have any questions about refunds, replacement, or returns, please visit the Returns & Replacement page, and we will do our best to accommodate your needs.
- What isn’t covered by the warranty?
- Purchases made over one year ago
- Purchased by Top Greener but has been modified or changed.
- Improperly operated devices
- Free products or give aways
- When does the warranty begin?
It begins the day you placed the order.
- How do I claim the warranty?
Before submitting a warranty claim, we advise you to attempt all troubleshooting suggestions. If you believe the item is defective and still under warranty, please contact us by phone at (844) 390-2568 or email at firstname.lastname@example.org with your order number ready and the product name.
- Will the warranty be renewed if my product is replaced?
The warranty continues from the date of your original purchase. It will not be renewed after a replacement has been provided.
- Who are authorized Top Greener Retailers?
Our major authorized retailers are Amazon, eBay, Newegg, and Walmart.
- What if I don’t have any proof of purchase or an order number?
- If you made your direct purchase through eBay, we may be able to locate your order using your email address or username.
- If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.
*It is essential you provide us with your order number – or a valid proof of purchase made through Top Greener Inc.